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Vacation Day 1

We've made it to Myrtle Beach. The weather is hot and humid. The accommodations are decent. The beach looks good from the 16th floor, although we haven't made it there yet.

Couple of bad things and good things already happened.

Alamo car rental is a strange company. My wife has made the reservations online and registered me as the primary driver. Strangely enough their system registered her as the primary driver with my driver's license information. All calls to fix the confusion resulted in them promising us that it will be fixed at the airport counter. Funny enough, my wife having the developer experience had to explain to them how such an error could occur. When we got to the airport, we've had no problem at all, and got a free car upgrade. Without even complaining. Kudos to the man at the counter.

Now, special kudos go to the Spirit Airlines person, who amid the confusion of boarding the airplane found our stroller among twenty others and retrieved the pacifier we left there. We could express our thanks enough to that nameless hero of the Aviation.
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vince said…
It nice to hear about good customer service experiences. I've always recognized mistakes happen, what's important is how mistakes are dealt with.
August 14, 2010 at 8:06 PM
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